Your Trust Is Our Priority.

Expert Discount Cleaners Privacy Policy

This policy explains how Sacramento’s Expert Cleaners collects, uses, and protects the personal data you provide when using our services, website, or the LaundryCat App, ensuring your guaranteed discount is handled securely.

Effective Date: October 25, 2025

1. Our General Commitment

Expert Discount Cleaners is committed to protecting your privacy. We collect and use personal information solely to operate, improve, and deliver our services. We will never sell or rent your personal information to third parties for their independent marketing purposes.

2. Information We Collect

We collect information necessary to facilitate your orders and enhance your experience, including:

• Identity and Contact Data: Your name, email address, phone number, and account login details (used for the LaundryCat App and Loyalty Program).
• Transaction Data: Details of services purchased, loyalty program balances, payment methods, and discount eligibility (e.g., seniors, military, police, fire, and medical personnel discounts).
• Delivery Data: Your address, preferred pickup/drop-off instructions, and GPS data used for delivery management.
• Review Data: Information provided when you leave a public review (used solely to fulfill contest entry rewards).

3. How We Use Your Information

We use your data for the following essential business purposes:

• Service Fulfillment: To process and manage your dry cleaning, laundry, and alteration orders, including scheduling delivery and communicating service status.
• Account Management: To manage your loyalty balances, track contest entries, and apply eligible discounts.
• Communication: To send you critical service notifications (e.g., driver arrival) and marketing offers if you have consented.
• Improvements: To analyze transaction data and service performance to optimize delivery routes and overall efficiency.

4. Website Data, Cookies, and Tracking

As is standard for most websites, we collect technical data to ensure functionality:

• Cookies: We use cookies to save your site preferences and maintain your login state for the Loyalty Program portal or website. These cookies generally expire after one year or when you close your browser.
• Embedded Content: Articles or pages may include embedded content (e.g., promotional videos, maps). This content from third-party websites behaves exactly as if you had visited the other website directly, which may result in those sites collecting data about you.
• Security: We collect your IP address and browser user agent string to help with security and spam detection.

5. Data Sharing and Disclosure

We only share data with trusted partners necessary for providing our specific services:

• Service Providers: We share necessary data (e.g., name, address) with our delivery drivers and third-party software providers, including the LaundryCat App platform, to process your order effectively.
• Payment Processors: Your payment information is securely processed by compliant third-party payment gateways and is not stored directly on our internal servers.
• Legal Compliance: We will disclose your information where required to do so by law or subpoena.

6. Data Security and Retention

We implement standard security measures to protect your data. We retain your personal information only for as long as necessary to fulfill the purposes we collected it for.

• Data Retention: We retain transaction and customer account data for as long as you maintain an active account with us. We may retain certain financial or administrative data for up to **seven years** to satisfy legal, accounting, and tax requirements.

7. Your Rights (California Residents)

As a California consumer, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request to know what personal data we have collected about you.
• Right to Delete: You can request that we delete the personal data we have collected about you, subject to certain exceptions.
• Right to Opt-Out: While we do not sell your data, you have the right to opt-out of the sharing of your personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, please contact us using the information below.

8. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us: